Returns & Exchanges
At Big Bertha Original, we want you to be completely satisfied with your new home comfort products. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive your unique Return Authorization code.
Pack Your Items
Ensure the bean bag or home accessory is placed back in its original packaging with all tags attached to prevent damage during transit.
Ship to Warehouse
Affix the provided return label to your parcel and drop it off at your nearest authorized courier point or schedule a home collection.
Receive Refund
Once our quality control team inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing